These terms and conditions apply to the professional on-site underfloor heating installation services provided by Radiantfloorcrew to European customers via its website.
By submitting a service request, booking an installation, or paying a service deposit through the Radiantfloorcrew website, the customer acknowledges having read and understood the relevant service descriptions, pricing information, booking requirements, and these terms and conditions.
- Company and Service Information
Brand: Radiantfloorcrew
Address: 30 Roberts Ln, #02-01, Singapore 218309
Phone: +65 81836772
Email: heating@radiantfloorcrew.com
Website: www.radiantfloorcrew.com
Radiantfloorcrew provides underfloor heating installation services by appointment to residential customers and eligible commercial properties across Europe.
Actual service availability may vary based on several factors, including property location, installation requirements, building condition, technical feasibility, site conditions, and selected service options.
- Scope of Service
Radiantfloorcrew provides on-site underfloor heating installation services based on the service package selected by the customer and the installation details confirmed prior to the appointment.
The specific scope of work may depend on:
The service package selected by the customer;
Service descriptions displayed on the website;
Property information submitted;
The installation address;
The size and condition of the installation area;
Existing flooring structure;
Site conditions;
Additional requirements proposed by the customer and confirmed by Radiantfloorcrew;
Final installation arrangements confirmed prior to the commencement of service.
Unless explicitly included in the selected service package or appointment confirmation, services such as major floor reconstruction, large-scale structural renovations, electrical work beyond the agreed scope, unrelated refurbishment tasks, or other additional construction activities are not automatically included.
- Service Pricing and Deposit
Unless otherwise explicitly stated on the specific service page, prices displayed on the Radiantfloorcrew website may represent only the service deposit.
The primary purposes of the service deposit are to:
Confirm the customer’s intention to proceed with the installation;
Reserve an available installation slot;
Initiate project review and service coordination.
The deposit does not necessarily represent the final total cost of the underfloor heating installation. The final installation cost may vary based on actual project requirements, including:
Area of the installation zone;
Number of rooms involved;
Condition of the existing floor;
Floor preparation requirements;
Accessibility of the property;
Selected heating solution;
Complexity of the installation;
Additional labor requirements;
Actual site conditions.
Price Transparency
If additional charges arise because actual installation conditions differ from the information initially provided, Radiantfloorcrew will explain the relevant details and costs before proceeding with the work incurring such charges.
Payment of a service deposit does not authorize Radiantfloorcrew to charge any undisclosed additional fees without prior communication and customer confirmation.
- Appointment and Installation Confirmation
Service requests submitted via the Radiantfloorcrew website are not considered final installation appointments until the required information has been reviewed and the installation schedule confirmed.
Customers should provide accurate information, including:
Customer name;
Contact phone number;
Email address;
Installation address;
Preferred installation date;
Room information;
Approximate installation area;
Details of existing flooring;
Property access information;
Special installation requirements;
Other information that may affect the installation plan.
To ensure accurate processing, information entered via the website form (including addresses, dates, descriptions, and installation details) should be completed in English, as required by the website.
Submitting an appointment request does not automatically confirm the installation appointment.
The installation schedule is only finalized once Radiantfloorcrew has formally confirmed the appointment arrangements.
- Customer Responsibilities
The customer is responsible for providing complete, accurate, and truthful information regarding the installation project and for cooperating with service arrangements.
The customer shall ensure that:
The installation address is accurate;
The installation area is accessible;
Access requirements for the building or property are communicated in advance;
Information regarding floor conditions and existing heating systems is accurate;
Furniture and personal items are moved if necessary;
The work area is prepared prior to installation;
Any special requirements are communicated before the appointment;
Potential safety hazards or restrictions are communicated in advance.
If the scope, timing, or price of the installation is affected by missing or inaccurate information, Radiantfloorcrew may need to re-evaluate the service arrangements.
- Installation Area and Property Conditions
Radiantfloorcrew provides professional installation services; however, the customer remains responsible for preparing their property, personal items, and the installation environment.
Before installation begins, the customer should secure any valuables, fragile items, and personal property located near the work area.
Unless explicitly included in the service package, Radiantfloorcrew does not automatically provide the following services:
Major renovation work;
Structural modifications;
Complete floor replacement;
Unrelated construction services;
Major electrical modifications;
Removal of large quantities of construction debris;
Services outside the confirmed scope of installation.
The customer must provide accurate information regarding any special property conditions, access restrictions, or specific installation requirements.
- Installation Location and Site Conditions
Discrepancies may exist between the information provided at the time of booking and the actual conditions at the installation site.
Radiantfloorcrew may need to re-evaluate installation arrangements if:
There is a significant difference between the installation area and the information provided;
Existing floor conditions require additional preparation;
Access to the installation area is restricted;
Safety hazards exist on the property;
Additional technical requirements are identified;
The customer requests services outside the scope of the original agreement.
Where reasonably practicable, Radiantfloorcrew will communicate with the customer regarding:
Adjustments to the installation scope;
Changes to the appointment time;
Additional service options;
Confirmation of updated pricing (if applicable).
- Additional Services
Customers may request additional installation-related services within the scope of the service offering.
Any work exceeding the scope of the original appointment may require a separate assessment. Radiantfloorcrew will never provide additional paid services without first informing the customer of the relevant requirements and costs.
If additional costs are involved, we will obtain the customer’s confirmation before proceeding with the service, whenever necessary.
- Appointment Changes and Rescheduling
If the customer needs to change any of the following:
Installation date;
Appointment time;
Installation address;
Scope of service;
Installation requirements;
Please contact Radiantfloorcrew via official communication channels as soon as possible.
Rescheduling arrangements are subject to technician availability, the service schedule, and actual operational conditions.
If the requested changes significantly impact installation requirements or workload, a re-evaluation of the scope of service, costs, and appointment time may be required.
- Appointment Cancellation
Customers may cancel installation appointments in accordance with Radiantfloorcrew’s refund policy and applicable consumer protection regulations.
Cancellation requests must be submitted via official contact channels.
Customers should provide the following information:
Customer name;
Installation address;
Appointment date;
Booking reference number (if applicable);
Contact email or phone number;
Reason for cancellation (if applicable).
Refund processing may depend on:
Timing of the cancellation;
Preparatory work already completed;
Services already provided;
Specific booking details;
Applicable legal regulations.
- Service Deposits and Refunds
Service deposits are primarily used to reserve the installation slot and initiate service preparations.
If the customer cancels the appointment, fails to provide necessary site access, requests changes, or if installation work has already commenced, the handling of the deposit will depend on the specific circumstances.
Refund requests will be reviewed in accordance with Radiantfloorcrew’s refund policy.
Approved refunds will generally be issued via the original payment method.
The time required for funds to be credited may depend on the payment service provider, bank, or other financial institutions.
- Consumer Protection Rights
Radiantfloorcrew respects applicable consumer protection laws and regulations for customers receiving installation services in Europe.
Depending on the specific transaction and applicable regulations, customers may have rights regarding:
Service quality;
Contractual information;
Service cancellation;
Refunds;
Price transparency;
Other consumer-related matters.
Nothing in these terms is intended to exclude or limit mandatory consumer rights that cannot be excluded by law.
- Service Execution
Radiantfloorcrew will provide the agreed-upon underfloor heating installation services once the appointment is confirmed and operational conditions are suitable.
Actual installation duration and completion schedules may vary based on factors such as:
Installation area;
Floor condition;
Property access conditions;
Preparation requirements;
Technical complexity;
On-site conditions;
Availability of workspace;
Unforeseen circumstances.
Estimated completion times are for reference only.
If unforeseen issues affect the completion of the service, Radiantfloorcrew will communicate with the customer to discuss appropriate solutions.
14. Customer Communication
Customers should contact Radiantfloorcrew via official channels regarding the following matters:
Installation services;
Pricing;
Deposits;
Booking arrangements;
Appointment changes;
Refunds;
Installation-related inquiries. For existing bookings, customers should provide the following information:
Customer name;
Installation address;
Appointment date;
Contact details;
Booking reference number.
This helps us locate service records efficiently.
- Online Payments
Customers may make payments using the methods provided by the Radiantfloorcrew website checkout system.
Payments may be processed through secure third-party payment service providers.
Radiantfloorcrew does not store full payment card numbers or sensitive payment credentials.
Customers must use payment methods they are authorized to use.
If suspicious transactions, unauthorized payments, or potential fraud are detected, the relevant transactions may be reviewed, delayed, suspended, or cancelled in accordance with applicable procedures.
- Website Content and Intellectual Property
Radiantfloorcrew provides website content (including service descriptions, installation information, pricing details, illustrations, and other materials) to help customers understand our services.
Original material on the website (including text, branding, page layouts, illustrations, and visual content) may be protected by applicable intellectual property laws.
Images displayed on the website showing heating systems, installation environments, or project examples are for reference or illustrative purposes only.
Unless permitted by law, customers and third parties may not reproduce, modify, distribute, or commercially exploit website content without appropriate authorization.
- Prohibited Conduct
Customers must not use the Radiantfloorcrew website to:
Submit false or misleading information;
Use unauthorized payment methods;
Attempt unauthorized access to website systems;
Interfere with the normal operation of the website;
Upload harmful software or malicious content;
Abuse booking functions;
Engage in fraudulent activities;
Submit fake service requests via automated systems.
To the extent permitted by law, Radiantfloorcrew may suspend or refuse transactions involving suspected fraud, abuse, or illegal activity.
- Limitation of Liability
Radiantfloorcrew will provide the confirmed installation services with reasonable care and professional skill.
To the extent permitted by applicable law, Radiantfloorcrew shall not be liable for issues arising from circumstances beyond its reasonable control, including:
inaccurate information provided by the customer;
failure to provide access to the property;
undisclosed installation site conditions;
failure by the customer to prepare the installation area as required;
pre-existing defects in the property;
external events beyond reasonable control.
Nothing in these terms limits liability that cannot be limited by law.
- Unforeseen Circumstances
Installation services may be affected by circumstances beyond Radiantfloorcrew’s reasonable control, including:
adverse weather;
traffic disruptions;
unexpected property issues;
safety hazards;
government restrictions;
natural events;
other unforeseen circumstances.
If such events affect the scheduled installation, Radiantfloorcrew will contact the customer to discuss alternative arrangements.
- Complaints and Service Issues
Radiantfloorcrew welcomes customer feedback.
If a customer has any concerns regarding the installation services, please contact us promptly and provide the following information:
customer name;
installation address;
date of service;
booking details;
description of the issue;
relevant photos (if applicable).
We will review the matter based on available information and discuss an appropriate solution.
- Privacy
Customer information submitted via the Radiantfloorcrew website, booking forms, payment pages, telephone, or customer support channels will be handled in accordance with applicable privacy laws and our privacy policy.
Customers should not submit unnecessary sensitive information or full payment credentials via standard communication channels.
- Governing Law
These terms shall be interpreted in accordance with the applicable laws governing Radiantfloorcrew’s service operations and customer transactions.
Mandatory consumer protection regulations applicable to the customer shall continue to apply.
Nothing in these terms affects the rights granted to consumers by law.
- Changes to Terms
Radiantfloorcrew may update these terms as necessary to reflect changes in:
service offerings;
website functionality;
business operations;
applicable legal requirements. For existing bookings, the version of the terms in effect at the time of booking generally applies, unless otherwise required by law.
24. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Any invalid provision shall be modified only to the extent necessary to comply with applicable law.
- Contact Information
For any questions regarding these terms, installation services, bookings, cancellations, refunds, or other service-related matters, please contact:
Phone: +65 81836772
Email: heating@radiantfloorcrew.com
By submitting a booking request or paying a service deposit, the customer acknowledges having reviewed the service details, pricing information, booking requirements, and these terms and conditions, and agrees to be bound by them to the extent permitted by applicable law.