Radiantfloorcrew respects and protects the privacy of customers who visit our website, request information, book appointments, or use our professional underfloor heating installation services.
This privacy policy outlines how Radiantfloorcrew collects, uses, stores, and protects personal information obtained through our website, customer communications, the appointment process, and service activities.
When handling customer information related to providing services to clients across Europe, we manage personal data responsibly and comply with applicable data protection requirements.
- Privacy Contact Information and Data Controller
If you have any questions regarding how we collect, use, store, or protect personal information, please contact Radiantfloorcrew via the following channels:
Brand: Radiant floor crew
Address: 30 Roberts Ln, #02-01, Singapore 218309
Phone: +65 81836772
Email: heating@radiantfloorcrew.com
Website: www.radiantfloorcrew.com
Radiantfloorcrew is responsible for managing personal information collected through our website, service inquiries, appointment requests, payment processes, and customer support communications.
We are responsible for processing personal information related to service operations and implementing appropriate privacy protection measures.
- Information We May Collect
Depending on how a customer interacts with Radiantfloorcrew, we may collect various types of information, including:
Full name;
Email address;
Phone number;
Installation address;
Property information related to the heating installation;
Room dimensions and details of the installation area;
Preferred appointment date;
Selected installation services;
Appointment reference number;
Service deposit and payment transaction information;
Records of communication between the customer and Radiant floor crew;
Information submitted via contact forms or appointment forms;
Website usage information;
IP address, browser information, device information, and technical data;
Information required for accounting, tax, legal, or regulatory purposes.
We collect only the information necessary to provide installation services, communicate with customers, manage appointments, and fulfill legal obligations.
3. Information Provided by Customers
Radiantfloorcrew may collect personal information when customers:
Visit or use our website;
Request information about underfloor heating services;
Submit inquiry forms;
Request an installation consultation;
Provide property details;
Schedule an installation appointment or pay a service deposit;
Modify or cancel an appointment;
Contact our customer support team;
Inquire about existing service arrangements.
Customers are responsible for ensuring that the information submitted is accurate, complete, and suitable for service planning.
Customers should avoid submitting unnecessary sensitive personal information via website forms or standard email.
- Service Deposits and Payment Records
Certain prices displayed on the Radiantfloorcrew website may represent only the service deposit required to secure an installation appointment, rather than the total final installation cost.
Information regarding service deposits may be used to:
Confirm the customer’s installation request;
Reserve available appointment slots;
Record payment status;
Manage service arrangements;
Maintain booking records;
Process refunds or payment-related requests.
The final installation cost may depend on various factors, such as the installation area, property condition, technical requirements, selected services, and actual on-site needs.
If additional work beyond the original scope of service is required, Radiantfloorcrew will communicate the relevant details and costs to the customer prior to implementation.
Payment records are retained only for the duration necessary for customer service management, business operations, compliance, accounting, and tax obligations.
- How We Use Personal Information
Radiantfloorcrew may use the collected information for the following purposes:
Responding to customer inquiries;
Providing information about underfloor heating services;
Scheduling installation consultations;
Confirming property and installation details;
Scheduling on-site service appointments;
Managing service deposits and transactions;
Processing appointment changes, cancellations, or refunds;
Providing installation progress updates;
Providing customer support;
Maintaining website operations and security;
Preventing unauthorized transactions or fraudulent activity;
Complying with legal and regulatory requirements.
We will not use customer information for unrelated purposes unless permitted by law or authorized by the customer.
- Legal Basis for Processing Personal Information
Radiantfloorcrew processes personal information in accordance with applicable data protection principles.
Depending on the specific circumstances, processing may be based on the following grounds:
Service Fulfillment
Information required to schedule, manage, and complete the underfloor heating installation services requested by the customer.
Customer Communication
Information used to answer questions, provide quotes, confirm installation requirements, and coordinate appointment times.
Legal Requirements
Information processed to comply with applicable accounting, tax, regulatory, or legal obligations.
Legitimate Business Interests
Information required for website security, service improvement, customer management, fraud prevention, and normal business operations.
Customer Consent
Where consent is required by law, Radiantfloorcrew will seek and record the appropriate consent before processing information.
- Customer Communication
We may use customer contact details to send important service-related notifications, including:
Installation appointment confirmations;
Schedule updates;
Service preparation instructions;
Payment confirmations;
Requests for additional information;
Appointment changes;
Cancellation notices;
Refund-related communications;
Responses to customer inquiries.
We will only send marketing communications where permitted by law and where appropriate consent has been obtained.
- Payment Information Protection
Payments made via the Radiantfloorcrew website may be processed by secure third-party payment service providers and the website’s checkout system.
Radiantfloorcrew will not ask customers to provide full payment card numbers, security codes, or confidential payment credentials via email or contact forms.
We may receive limited payment-related information, including:
Payment confirmation status;
Transaction reference information;
Payment amount;
Payment records for orders or bookings.
Customers should always make payments using the secure payment methods provided on our website.
9. Cookies and Similar Technologies
The Radiantfloorcrew website may use cookies and similar technologies for the following purposes:
Maintaining website functionality;
Supporting booking functions;
Improving website performance;
Analyzing website usage;
Enhancing security.
Where required by applicable law, we will provide customers with options to manage their consent regarding non-essential cookies.
- Technical Information
When customers visit the Radiantfloorcrew website, the system may automatically collect certain technical information, including:
IP address;
Browser type;
Operating system;
Device information;
Website access times;
Referral sources;
Basic website interaction data.
This information helps us maintain website stability, improve user experience, identify technical issues, and ensure website security.
- Contact Forms and Customer Support
Information submitted via contact forms, email, appointment pages, or customer support channels may be used to:
Understand customer installation requirements;
Answer service-related questions;
Confirm installation locations;
Manage appointments;
Provide technical information;
Maintain service records.
To ensure accurate processing, customers should provide service-related information clearly and correctly.
- Sharing of Personal Information
Radiantfloorcrew does not sell customers’ personal information.
We share necessary information with trusted third parties only when required for service operations. These third parties include:
Website hosting service providers;
Payment processing service providers;
Website maintenance service providers;
Technical support service providers;
Installers involved in confirmed services;
Administrative service providers;
Professional advisors;
Government agencies as required by law.
Third parties are permitted to process only the information necessary for their specific services and are required to properly protect personal information.
- International Data Processing
As Radiantfloorcrew operates internationally, some service providers may process information in countries or regions outside the customer’s location.
When transferring personal information across borders, we take reasonable measures to ensure that appropriate safeguards are implemented in accordance with applicable data protection requirements.
- Retention of Personal Information
Radiantfloorcrew does not retain personal information longer than necessary.
Information may be retained for the following purposes:
Managing customer relationships;
Completing installation services;
Maintaining appointment records;
Processing payments;
Handling disputes;
Meeting accounting, tax, and legal requirements.
When the information is no longer needed, we will securely delete, anonymize, or properly dispose of it in accordance with applicable requirements.
- Data Security
Radiantfloorcrew employs reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Security measures may include:
Secure website connections;
Access restrictions;
Account protection mechanisms;
Administrative controls; and the implementation of secure information management practices.
Despite the implementation of reasonable safeguards, no method of online transmission can guarantee absolute security.
- Customer Data Protection Rights
Under applicable data protection laws, customers may have certain rights regarding their personal information, including:
Requesting access to personal information;
Requesting the correction of inaccurate information;
Requesting the deletion of information, where permitted by law;
Restricting specific processing activities;
Objecting to specific processing activities;
Requesting data portability, where conditions allow; and
Lodging a complaint with the relevant privacy regulatory authority.
The exercise of these rights may be subject to applicable legal conditions and limitations.
- Requests Regarding Personal Information
If customers wish to exercise their privacy rights, they may contact Radiantfloorcrew using the contact details provided in this policy.
To protect customer information, we may require verification information before processing a request.
Verification information may include:
Name;
Email address;
Phone number;
Booking number;
Other relevant service information.
We will process valid requests within the timeframes stipulated by applicable privacy laws.
- Children’s Privacy
Radiantfloorcrew’s services are intended for adults who are legally eligible to enter into service agreements.
We do not knowingly collect personal information from children where prohibited by applicable law.
If a parent or legal guardian believes that such information has been provided inappropriately, they may contact us for verification.
- Third-Party Services
The Radiantfloorcrew website may contain links to third-party platforms, payment services, or external websites.
This privacy policy applies only to Radiantfloorcrew’s own website and information processing practices.
Customers should review the privacy policies of relevant third-party services before using external websites or platforms.
- Updates to This Privacy Policy
Radiantfloorcrew may update this privacy policy as necessary due to changes in services, website functionality, business operations, or legal requirements.
Updated versions will be posted on this page, accompanied by relevant update information where appropriate.
Customers are encouraged to review this privacy policy periodically.
- Privacy-Related Contact Information
If you have any questions regarding this privacy policy, the processing of personal information, or privacy requests, please contact:
Email: heating@radiantfloorcrew.com
Radiantfloorcrew is committed to protecting customer information and handling personal data collected during inquiries, bookings, payments, and underfloor heating installation services in a transparent and responsible manner.