This Service Fulfillment Policy outlines how Radiantfloorcrew manages customer requests, processes service bookings, schedules installation appointments, and completes on-site installation services for underfloor heating systems.
Radiantfloorcrew provides appointment-based installation services rather than standard product delivery. Consequently, “service fulfillment” refers to the entire process of reviewing customer requirements, scheduling the installation, dispatching qualified personnel to the customer’s location, and completing the agreed-upon underfloor heating installation work.
We are committed to providing customers across Europe with a clear installation process and transparent service scheduling, while ensuring accurate communication regarding the scope of service, pricing, scheduling, and installation requirements.
- Service Deposits and Installation Pricing
Unless otherwise stated on the relevant service page, certain prices displayed on the Radiantfloorcrew website may represent only the service deposit required to initiate the installation booking process.
The service deposit serves to:
Confirm the customer’s intent to proceed with the installation service;
Reserve an available installation slot;
Initiate service preparation and scheduling;
Handle administrative tasks related to the booking.
The service deposit does not necessarily represent the final total cost of the underfloor heating installation.
The final installation cost may vary based on actual project conditions, including factors such as:
The surface area of the installation zone;
The number of rooms requiring the heating system;
Existing floor structure and condition;
Pre-installation preparation requirements;
Property accessibility (access conditions);
Building layout and construction environment;
Selected heating solution or service package;
Additional labor requirements;
Actual conditions discovered during the installation process.
If actual installation requirements differ significantly from the information initially provided and necessitate additional work, Radiantfloorcrew will inform the customer of the revised requirements and associated costs before proceeding with any additional paid services.
The customer will have the opportunity to review the expanded scope of service and confirm whether to proceed.
- Booking Processing and Installation Confirmation
Once the customer pays the applicable service deposit using an available payment method, the booking request enters Radiantfloorcrew’s service review process.
We evaluate the installation request based on the information submitted by the customer, including:
Installation address;
Preferred installation date;
Selected service package;
Property information;
Room details and installation area;
Existing floor condition;
Access/entry information;
Special installation requirements. To ensure accurate processing, all information submitted via the Radiantfloorcrew website (including names, addresses, appointment details, installation instructions, and other service-related information) must be entered in English, in accordance with the website’s requirements.
Submitting a service request does not automatically mean the installation appointment has been finalized.
An installation appointment is considered officially confirmed only after Radiantfloorcrew has reviewed the required information and confirmed the installation date, schedule, and service details with the customer.
- On-site Underfloor Heating Installation Services
Radiantfloorcrew will dispatch qualified personnel to the installation address provided by the customer and complete the agreed-upon underfloor heating installation services in accordance with the confirmed appointment details.
To ensure a smooth installation process, the customer should:
Provide a complete and accurate installation address;
Ensure clear access to the installation area for personnel;
Notify us in advance of any special requirements regarding building access;
Provide information on floor conditions and the existing heating system;
Remove personal items or obstacles from the installation area if necessary;
Ensure sufficient workspace for the installation team;
Inform us of any special requirements prior to the appointment;
Provide accurate information regarding the property and the installation location.
If actual site conditions differ significantly from the information provided at the time of booking (including unexpected structural issues, restricted access, or the need for additional preparatory work), Radiantfloorcrew may need to reassess the installation arrangements.
Where feasible, we will communicate with the customer regarding potential adjustments, additional requirements, appointment changes, or alternative solutions.
- Appointment Changes and Completion of Installation
If the customer needs to change the installation date, service address, scope of installation, or other appointment details, they should contact Radiantfloorcrew as soon as possible.
Appointment changes are subject to technician availability, scheduling, and operational constraints. Therefore, we cannot guarantee that all change requests can be accommodated.
If a change request results in an increased workload, or requires additional materials, preparation, or labor, Radiantfloorcrew may need to reassess the scope of service and confirm associated costs before proceeding with the work.
The installation service is generally considered complete once the agreed-upon installation tasks within the confirmed scope have been finished.
If the customer has any concerns regarding the completed installation service, they should contact Radiantfloorcrew promptly so that we can review the situation and provide appropriate assistance.
- Cancellations, Refunds, and Customer Rights
Radiantfloorcrew handles cancellations, refunds, and service-related requests in accordance with applicable consumer protection requirements and relevant regulations.
Depending on the specific terms of the service agreement, customers may have the following rights:
To cancel the service;
To request a refund;
To raise objections regarding installation quality;
To address matters concerning contract terms.
Nothing in this policy is intended to exclude or limit consumer rights that cannot be excluded by law. Requests for cancellation, appointment changes, and refunds will be processed in accordance with Radiantfloorcrew’s published cancellation and refund policy, as well as any mandatory legal regulations applicable to the service.
If installation work has already commenced, the processing of cancellation or refund requests may be affected by work already completed, preparatory activities, or costs already incurred.
- Installation Delays and Unforeseen Circumstances
The progress of the underfloor heating installation may be affected by circumstances beyond Radiantfloorcrew’s reasonable control, including:
Unexpected property conditions;
Access restrictions at the site;
Delays caused by incomplete information from the customer;
Restrictions related to renovation or construction work;
Transportation or scheduling issues;
Equipment-related issues;
Safety hazards at the installation site;
Other unforeseen circumstances.
Radiantfloorcrew will communicate with the customer as soon as reasonably possible if such circumstances are expected to impact the installation schedule.
Depending on the specific situation, we may discuss options such as adjusting the appointment time, modifying installation arrangements, or rescheduling the service.
Providing complete and accurate property information prior to the appointment helps minimize unnecessary delays.
- Website Images and Installation Examples
Radiantfloorcrew uses photographs, illustrations, and other visual materials on its website to help customers understand our underfloor heating installation services and typical project examples.
Images on the website may consist of original content or legally authorized visual resources used to showcase service types, installation environments, and expected outcomes.
Images displayed on the website are for reference only; there is no guarantee that every installation project will utilize identical equipment, materials, or techniques, nor that the final appearance will be exactly the same.
Actual installation results may vary due to factors such as:
Property structure;
Floor conditions;
The selected heating system;
Installation environment;
Room layout;
Customer requirements;
Technical conditions at the installation site.
- Customer Contact Information
Customers may contact the Radiantfloorcrew support team regarding installation appointments, scheduling, scope of service, pricing, installation requirements, or any other related matters.
To help us efficiently locate your appointment details, please provide the following information:
Appointment reference number;
Name used when booking;
Contact email address;
Phone number;
Installation address;
Description of service requirements.
Brand: Radiantfloorcrew
Address: 30 Roberts Ln, #02-01, Singapore 218309
Phone: +65 81836772
Email: heating@radiantfloorcrew.com
Radiantfloorcrew is committed to providing transparent service information, reliable appointment coordination, and professional support throughout the entire service process—from the initial service request and appointment confirmation to the final on-site installation of the underfloor heating system.